A couple of days ago I posted about deleting my Yahoo account. I wasn’t able to delete it because the Yahoo delete account form is broken. Five days and many emails to customer service later it’s still broken, and I have yet to hear from customer service.

Thanks Yahoo.

A while back we accidentally broke our delete user form. However, when someone emailed to complain I was horrified and apologetic, and we addressed the issue right away. Everybody makes mistakes, but if you treat the customer right when something goes wrong they can actually end up with a better opinion of you.